Turn Loyalty Performance into Financial Proof

KYROS helps loyalty programs prove ROI, secure investment, and align with the metrics that matter to your CFO.

dashboard predicting customer lifetime value
hotels.com
orbitz
cheaptickets
ebookers.com
global hotel alliance
hawaiian airlines
expedia
radisson rewards

Finance Views Your Loyalty Program as a Cost Center

You believe in the value your program creates. But without financial proof, it’s hard to secure the investment you need. KYROS bridges the gap between your marketing vision and your CFO’s spreadsheet.

How KYROS Helps You Prove Loyalty Drives Real Enterprise Value

Our actuarial CLV platform is purpose-built to turn marketing insights into models your CFO will trust — so you can secure budget, optimize strategy, and prove ROI.

    Tools to Maximize Value Creation

    Self-Serve Dashboards

    Run your own analyses with interactive dashboards designed to answer your most pressing CLV and liability questions.

    Scenario Planning Toolkit

    Test how changes in program design, pricing, or behavior affect CLV and enterprise value — before making a move.

    KYROS Optimizer

    Spot overlooked opportunities to improve retention, margin, or segmentation, and turn them into measurable value your CFO will notice.

    Actuarial Accuracy You Can Trust

    Specialized Loyalty Programs

    We’re the only actuarial firm in the world focused exclusively on loyalty. That means our models are built on decades of deep, category-specific experience.

    Proven Modeling Methods

    We’ve spent over a decade testing what works (and what doesn’t). Our proprietary algorithms consistently outperform in both accuracy and relevance.

    Built for Busines Impact

    We design our models with your business in mind — anticipating stakeholder questions and surfacing insights that help you advocate for your program with confidence.

    CLV That Speaks Finance's Language

    Net of Redemption Costs

    Our models predict customer lifetime value net of expected redemption costs — so you can weigh long-term upside against true program costs.

    Tied to Enterprise Value

    We link CLV directly to the CFO’s definition of enterprise value, making it easy to show how loyalty investments grow the bottom line.

    Built for Actionable Planning

    Use CLV to prioritize investments, guide segmentation strategies, and shape long-term loyalty decisions with financial confidence.

    decision-making tools

Ready to Prove the Value of Your Loyalty Program?

Let’s talk about how KYROS can help you model customer lifetime value, gain executive buy-in, and turn your loyalty program into a strategic growth engine.

    I think the biggest part I’ve been impressed by is that KYROS don’t just view their responsibility as financial management. It’s thinking about loyalty as an all-encompassing piece and the CLV side of it, thinking about the lifetime value of customers and the way you’ve looked into segmenting customers trying to really get us to that granular level of something we can use for the future to grow loyalty.

    -Samuel Barkshire, Senior Financial Analyst, Loyalty at Expedia Group

    KYROS has introduced tremendous value with the dashboards and monthly reporting they provide. We’ve been able to gather great insights into our members’ redemption and earning activities.

    -Ryan Korp, VP of Corporate Finance, Wyndham

    KYROS has been fantastic with data. They quickly understood our program, built complex models, and segmented our users in ways we couldn’t on our own.

    -Ted Pickus, Chief Accounting Officer, Vivid Seats

    We have a monthly meeting with KYROS to run through changes we want to make in the program, ideas about changes, either in point calls to our members, or how we change redemptions. We’ve looked at a number of different scenarios to help us improve the program and/or just refine the program. Having this third party insight is invaluable.

    -Brenda Eddy, Marketing Consultant, Red Roof

    Working with KYROS really helped us understand the profitability of the program, our ROI. We were able to measure incrementality, which is very important not only to our management but to our hotel owners who ultimately pay for the program.

    -Brenda Eddy, Marketing Consultant, Red Roof

    KYROS stood out as a partner who truly listened to our needs and provided invaluable expertise. Their collaborative nature, deep analytics capabilities, and hands-on support made all the difference in ensuring our program’s success. We not only achieved our goals but also uncovered new opportunities for growth.

    -Danica Wong, Former Director of Hawaiian Airlines Loyalty Program

    KYROS feels like an extension of our team. Their flexibility and responsiveness have been key as we’ve grown. They ensure we have the clean data we need, and they provide valuable insights as we forecast for new verticals. We couldn’t have done this in-house. KYROS has the specialized skills that we don’t have, and they provide a full enterprise view that’s been critical to our success.

    -Hayley Norris, Senior Director of Enterprise Loyalty, Fanatics

    If we bring new programs or items, KYROS can provide us with a range of what the URR should look like. This way, we can go back to leadership with confidence, leveraging KYROS’s experience with similar loyalty programs.

    -Thuyet T To, Director, Corporate Accounting, Fanatics

    The predictive insights provided by KYROS have been instrumental in planning our promotions and understanding customer behavior. Their expertise has added tremendous value to our marketing efforts.

    -Casey Hutchinson, Senior Manager, Revenue Accounting at Expedia Group

    KYROS Insights proven knowledge and expertise in liability planning, evaluation and modeling is an essential service solution that any loyalty program entity should consider employing and over time will realize a more accurate picture to inform P&L.

    -David Slavic, Co-Founder, Ascendant Loyalty Marketing